At MyITSuperStore.com, we value our customers and strive to provide the best possible shopping experience. We understand that sometimes you may need to return a product, and we’re here to help make that process as easy as possible. Please read the following Refund Policy carefully to understand our policies and procedures regarding returns and refunds.
Return Eligibility:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. The product must be returned within 30 days of the delivery date. Any product that is damaged or missing parts for reasons not due to our error will not be eligible for a refund.
Refund Process:
Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria. If it does, we will initiate a refund to your original method of payment. The refund amount will be equal to the purchase price of the returned product, less any shipping or handling fees.
Refund Timeline:
Refunds will be processed within 10 business days of receiving the returned product. It may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Return Shipping:
You are responsible for paying the shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions:
The following items are non-returnable and non-refundable:
Products that have been used or altered in any way
Products without their original packaging or accessories
Digital products, including software, licenses, and gift cards
Customized or personalized products
Products purchased as part of a clearance or final sale
Products that are damaged or missing parts due to reasons not due to our error
Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us at support@myitsuperstore.com. Our customer service team will be happy to assist you with any issues you may have.